Frequently Asked Questions
Everything you need to know about shopping with Viet Huong
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the country usually takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I determine the correct size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
Which payment methods do you accept?
Viet Huong accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Viet Huong garments?
To maintain the quality of our fabrics, we recommend following the care label instructions found inside each garment. Generally, we advise washing in cold water and air drying to prevent shrinkage.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.